Jerry Van Dielen – Employment

Jerry Van Dielen, PMI, ITIL’s Experience

Mobile Solution Consultant

IBM Global Process Services

Privately Held; 10,001+ employees; Information Technology and Services industry

January 2012 – Present (10 months) Sara Lee – Earth City

Currently working on Incident Resolution and Bakery Application Incident Management for all Mobile Sales and Manufacturing/Distribution applications
o Performed Problem Management analysis (Pareto Analysis) to identify improvement opportunities on mean-time-to-repair.
o Audited Vendor service efficiency (ATT, Motorola,Zebra)
o Reviewed and updated operations and support knowledge management and configuration tools, including break-fix cause categorization.
o Performed Level-3 analysis on Incidents as needed.

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